Frequently Asked Questions

  1. What if I am not satisfied with the products I ordered?

    Returns

    We will accept the return of goods fit for sale on their return. All you have to do is to notify us which items are being returned by emailing sales@enviropack.org.uk.

    A restocking charge of 20% of the value of the goods being returned will be applicable, unless the goods were defective when delivered. The 20% charge will be deducted from the refund amount. Collection charge for returns will vary between £20 to £30 depending on the size of the order. Payment for collection charge will have to be made prior to the collection.

    There is no return for free samples.
     

  2. When will I receive my order?

    When your order is dispatched, you will receive an email notification with a tracking number. See the 'tracking your delivery' section on our delivery page for more information.
     

  3. I have a problem with my order - what should I do? 

    For more information about your order, please see our delivery page.

    If you still have questions, please call us on +44 (0)20 8428 9184 (Monday to Friday 9am - 5pm) or email us sales@enviropack.org.uk. You can also use our online message form to contact us.